Frequently Asked Questions

 

• Where are you located?  When are you open?

Our offices and warehouse are located in the Brooklyn Borough of New York.  We work office hours, but close early on Fridays.  We close weekends, as well as national and religious holidays.  For our address and contact information, as well as our hours of operation, please visit the Contact Information page.

• How much will you charge me for my order?  What are your Shipping Policies?

We charge the exact UPS or USPS shipping charges.  Orders under US$ 50 have an additional $ 5 service charge.  For more details, please visit our Shipping Policies page.  For orders from outside the continental USA, please visit our International Shipping Information page, or contact us by phone or e-mail.

• If I am only ordering a few small batteries, how much will shipping cost me?

If your order can be shipped in an envelope, we'll gladly ship that way for as little as 41 for the first ounce. Each additional ounce costs 17.  Merchandise exceeding a pound is shipped via UPS ground.  UPS starts at about $5 for the first pound, and increases slightly per pound.  Total cost depends on the weight and distance.  Again, remember that orders under $ 50 have an additional $ 5 service charge.  For more detailed information, please check our Shipping Information page.

• How long will it take for my order to arrive?

We usually ship within 24 hours.  If your place your order close after office hours, on Friday after 2 PM, or on weekends and holidays, your order will be processed the next business day.  Once shipped, it may take on to seven business days to arrive.  Click here for the UPS zone map.

• What is your policy for returning merchandise?

Please call us and tell us why you wish to return your items.  We will provide you with instructions for returning your merchandise.

• Are you a branch or associate of Duracell, Energizer or some other major Battery manufacturing company?

No, we are an independent merchant. 

• I bought 9 volt batteries from you, and they do not work on my microphone.  Why?

Not all 9 volt batteries are equal.  Heavy Duty and Super Heavy Duty batteries do not perform properly in microphones.  We recommend Alkaline batteries.