Our offices and warehouse are
located in the Brooklyn Borough of New York. We work office hours, but
close early on Fridays. We close weekends, as well as national and
religious holidays. For our address and contact information, as well as
our hours of operation, please visit the Contact
Information page.
How much will you charge
me for my order? What are your Shipping Policies?
All orders are charged the UPS or
USPS shipping charges. For more details, please visit our Shipping
Policies page. For orders from outside the continental USA, please
visit our International
Shipping Information page, or contact us by phone or
e-mail.
I thought I was going to get FREE SHIPPING!
Why did you charge me for shipping?
We do not offer free shipping. We
charge shipping charges in all orders.
Why are there two charges
in my credit card?
We authorized the cost of your
merchandise upon receiving your order, but only charged your card upon
shipping. The total charged should be the price
of the merchandise plus the standard UPS shipping cost, unless you requested a
different shipping option. The authorization hold will be cleared from your
account within a few days. Rest assured we haven't charged you
twice for the merchandise.
If I am only ordering a
few small batteries, how much will shipping cost me?
All orders are subject to a
minimum $7.50 Shipping charge. We will charge the UPS shipping cost unless you request a different way of shipping. To request that,
please contact us.
How long will it take for
my order to arrive?
We usually ship within 24
hours. If your place your order close after office hours, on Friday
after 2 PM, or on weekends and holidays, your order will be processed the next
business day. Once shipped, it may take one to seven business days to
arrive. Click here for the UPS zone map.
What is your policy for
returning merchandise?
Please call us and tell us
why you wish to return your items. We will provide you with
instructions. Returned merchandise may be subject to a re-stocking fee.
Special orders and film are not returnable.
Are you a branch or
associate of Duracell, Energizer or some other major battery manufacturing
company?
No, we are an independent
merchant.
I bought 9 volt batteries
from you, and they do not work on my microphone. Why?
Not all 9 volt batteries are
equal. Heavy Duty and Super Heavy Duty batteries do not perform properly
in microphones. We recommend Alkaline batteries.
Do you have a store or
distributor in my area?
Our business is run from our
office in Brooklyn, NY. We do not have stores, distributors or
representatives anywhere else. We can ship to all states from here.
Do you carry batteries for my automobile?
No, we do not carry or sell
automobile batteries of any kind, make or model.
Do you ship to Mexico and
Canada?
Yes we do. Merchandise
too heavy to be sent by UPS is usually sent by truck to the border, and a
forwarding agent will take care of bringing merchandise across the border and
shipping it from there to your place. Please contact us for more details.
What is the difference between a Heavy Duty, an Extra Heavy Duty, and Alkaline and a Lithium Battery?
Heavy Duty, or Zinc-carbon Batteries, are
actually the least efficient of the common household batteries. Their Amp capacity (the time it takes to discharge the battery when in use) is the smallest, and their shelf life is shorter than Alkaline and Lithium batteries. They are cheaper too. Extra Heavy Duty Batteries are a variation of Heavy Duty batteries, and their Amp capacity may be slightly, but certainly not significantly, higher. Alkaline Batteries (or Zinc Manganese Oxide Batteries) have become a household favorite because they last longer than Heavy Duty and have a longer shelf life. Lithium Batteries are more expensive than Alkaline Batteries, and their Amp capacity is greater, that means their charge last considerably longer than Alkaline Batteries.
What is the "Ah" or mAh" number in my battery? Will my device get damaged if I use batteries with a greater mAh number?
Ah stands for "Amp hour" and mAh
stands for "mili-Amp hour". It is a capacity measure. The greater the Ah or mAh number, the longer the battery charge will last. One mAh is the equivalent to 1/1000 Amps. So 2.7Ah = 2700mAh, 1.2Ah = 1200mAh, etc. A greater Amp capacity in a battery will cause it to last longer between charges, and may take longer to charge the battery, but will not burn or damage your device. If you want to prevent damage, you should watch the voltage compatibility.
I see that the bulk of your merchandise is batteries. Where is the "butter" part?
We do not sell butter. Our storage
facility does not keep perishables, and we do not ship items that require permanent refrigeration. The "butter" part of our name is only a linguistic expression. Just like "bread and butter" means two things that go together, and "guns and butter" means a policy that favors guns, "batteries and butter" is meant as an message that we specialize in batteries. Feel free to browse our website and observe the variety of our battery merchandise. In addition, our "General Merchandise" section shows a diversity of merchandise other than batteries also sold on our website.
